Major Gas and Electric Utility Selects ViryaNet to Optimize Scheduling and Field Activities

ViryaNet Limited, a leading provider of software applications that optimize business processes for field service management, today announced that a major northwest US gas and electric utility has selected the ViryaNet product to schedule, route, and manage its workforce of field technicians.

This major utility provides services to customers in multiple states in the US northwest, and recently has grown by acquiring several utility companies that complement its core business.

Under the terms of the contract, this company licensed the ViryaNet product to schedule, unify, and manage its workforce of over 300 field technicians in a single scheduling and exception-based management solution. These technicians perform a wide range of customer-facing work, including meter reads and appliance repairs.

For this company, field technicians will wirelessly access the full breadth of the ViryaNet solution on truck-mounted laptops to deliver enhanced service to customers. Among other benefits, the ViryaNet product will provide more accurate estimations of appointment times, increase staff productivity, and assist in unifying the company’s entire service operation as the company continues to grow.

The ViryaNet product is a holistic, integrated, and customer-focused solution for field service management that consists of several solution components, including work order management, scheduling and dispatch functionality, workflow, mobility, real-time monitoring capabilities, a full suite of business intelligence tools, and powerful integration capabilities. The solution’s value is the agility it has to manage business process exceptions, in addition to the routine processes that are experienced by most companies.

ViryaNet provides packaged industry solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in operational excellence. ViryaNet’s solutions specialize in the functions of scheduling and dispatching resources and enabling mobile field communication. Embedding industry best practices and utilizing a powerful workflow engine, web architecture, and visibility suite, the ViryaNet solutions allow companies to outperform their competition, better the customer experience, improve financial performance, and address regulatory compliance. ViryaNet possesses a 20-year history in the field service space, a vast number of customers across a variety of industries, and strong partnerships with leading platform and system integration companies. Headquartered in Southborough, MA, ViryaNet enjoys a worldwide presence with offices and customers located in North America, Europe, and the Pacific Rim. For more information, visit www.viryanet.com.